FAQs

At CJT Motor Services we often get asked the same questions by discerning motorists. So we have compiled this list of Frequently Asked Questions to assist you get the best out of your car.

If you have a question about servicing or maintaining your car that isn’t here please let us know and we will try to answer it for you.

Q. My Car is under Manufacturer’s Warranty – will it be affected if I get it serviced outside the main dealer?

A. In October 2003 European Union Legislation affecting the motor trade came into force. Its full title is ‘Block Exemption Regulations 1400/2002‘ – in short ‘BER’. This legislation changes the way cars may be serviced and repaired and gives motorists more freedom in their decision as to who should look after their cars.

Now motorists can use the garage of their choice to service their cars without invalidating the manufacturer’s warranty.

Q. Can you reset my service indicator?

A. Yes. We reset the service indicator on all cars.

Q. Is VAT included?

A. No. VAT is not included in all prices we quote. VAT is charged at appropriate rate.

Q. Does your service replace items such as tyres, exhausts and timing belts?

A. No. These are items that typically do not need to be replaced as regularly as your vehicle needs to be serviced. At CJT Motor Services we specialise in delivering a top class car service. We specialise in this so that we can offer you convenience and reliability. The benefit to you is that the amount of wasted time is reduced significantly.

Q. What happens with waste oil and oil filters?

A. All of our waste oil and oil filters are recycled in a responsible and environmentally friendly manner.

Q. Do you have insurance?

A. Yes. All of our drivers are insured. We also have Public Liability Insurance in place.

Q. Can I have a VAT receipt?

A. Yes. We issue full report and VAT invoice on completion.

Q. How can I pay?

A. We accept payment by Mastercard, Visa, Laser and Cash.

Q. Do you have a loan car I can use when my car is getting serviced?

A. Yes, but you must have fully comprehensive insurance.

Q. How often should I check my levels under the bonnet?

A. We recommend you check your oil, water and tyre pressures once a week or every 1000 miles.